Return Policy

**Return Policy**

Thank you for shopping with us. We take pride in the quality of our products and are committed to your satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a free return service in accordance with the terms outlined below.

**Free Returns**
We offer free returns on all eligible items. You will not be charged any restocking fees or return shipping costs.

**Return Window**
You may return any unused and unopened item within 30 days of the delivery date. Items must be returned in their original packaging, including all tags, accessories, and documentation.

**Condition of Returns**
To qualify for a free return, the item must be in its original condition: unworn, unwashed, and free of any damage or signs of use. We reserve the right to refuse returns that do not meet these conditions.

**Non-Returnable Items**
Certain items are not eligible for return, including:
- Customized or personalized products
- Items marked as final sale
- Gift cards
- Intimate or hygiene-sensitive items

**How to Initiate a Return**
To start your return, please contact our customer service team via email or phone. Our team will provide you with a return authorization and instructions on how to send the item back.

**Refund Process**
Once your return is received and inspected, we will process your refund within 5–7 business days. The refund will be issued to your original method of payment. You will receive a confirmation email once the refund has been completed.

**Contact Information**
If you have any questions or need assistance with your return, please do not hesitate to reach out:

**Address:**
No. 88, Xizhimen North Street, Haidian District, Beijing

**Email:**
octopus@chromeheartsjewelry.net

**Phone:**
+86 13596934126

We are here to help and ensure your experience is hassle-free.